Own and manage the day-to-day operations, providing a variety of collection activities across various industrial sectors.
Provide development, coaching and mentoring to Circle Leaders (Supervisors) to achieve business and personal ----------- velop and monitor performance metrics for the team.
Relationship management - ensure client SLAs are met. Regular communication, reporting and meetings with clients regarding performance of the team and portfolio.
Manage client audits and site visits
Create reports and proactively keep all stakeholders informed of debt situations to ensure good communication throughout the ----------- allenge and develop business processes to drive an improved customer experience, compliance, cost efficiency and financial performance.
Business and data analysis to identify areas of opportunity and drive continuous improvement.
Manage direct expenses, FTE and resource utilisation within budget and maximise profitability of the division
