I’ve spent the past few years diving into customer service and order management, especially in e-commerce. Along the way, I’ve gained experience in technical support, fraud and risk checks, and resolving payment disputes. I’ve worked across various platforms and tools, ensuring orders run smoothly and customers feel well taken care of. What drives me is using what I already know while constantly learning new things, and I’m excited to bring that same energy to help your team reach its goals.
*Here’s what I bring to the table:
Order & Fulfillment Management – Making sure orders are processed, tracked, and delivered smoothly from start to finish.
Fraud Detection & Risk Management – Spotting unusual activity early and taking steps to keep everything safe and secure.
Dispute Resolution – Helping resolve customer payment or order issues fairly while keeping things in line with company policies.
Customer Support (Email, Chat & Phone) – Providing fast, clear, and friendly help across different communication channels.
Technical Troubleshooting – Guiding customers through tech issues in a simple, step-by-step way that’s easy to follow.
Communication & Collaboration – Working well with different teams and partners to keep operations running smoothly.
Productivity & Workflow Optimization – Always looking for smarter, simpler ways to get tasks done and make things more efficient.
High-Volume Support Handling – Staying calm and accurate while managing a large number of requests every day.
*Here are the tools and platforms I’m proficient in:
Order & Fulfillment Management: Shopify, Flxpoint, Amazon, third-party vendor portals
Fraud Detection & Risk Management: Looker Studio, Google Sheets, internal monitoring tools
Dispute Resolution: Stripe, PayPal, Klarna
Customer Support (Email, Chat & Phone): Zendesk, Kustomer, Freshdesk, Front
Technical Troubleshooting: Internet diagnostic tools, satellite TV troubleshooting guides, network support tools
Communication & Collaboration: Email, Slack, Outlook, Google Suite, chat platforms, shared documents, internal systems
Productivity & Workflow Optimization: Workflow trackers, process checklists
High-Volume Support Handling: Ticketing systems, live chat dashboards, email queues
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