Are sales follow-ups, customer messages, or admin tasks taking time away from growing your business?
I help real estate, e-commerce, and service-based businesses stay organized, respond faster, and convert more leads—without constant supervision.
I’m Nesy De La Cruz, a Virtual Assistant with 6+ years of experience supporting U.S. and international clients across real estate, Shopify stores, healthcare, and service businesses. I specialize in customer communication, CRM management, order processing, and operational support.
What I Can Help You With
-Inside sales support & appointment setting (calls, SMS, email)
-Lead qualification, follow-ups, and CRM management
-Shopify order processing & product listings
-Customer support via phone, email, live chat, and social media
-Administrative & operations support
-Claims, benefits, and case coordination (health & property insurance)
Client success support (credit repair & service workflows)
Tools I Use: CRMs: Podio, Moxi, Salesforce | E-commerce: Shopify, Etsy | Communication: RingCentral, OpenPhone, Zoom, WhatsApp, Microsoft Teams, Google Workspace | Productivity: Notion, Trello, Canva, Calendly | Accounting: QuickBooks Online (basic knowledge)
Why Clients Choose Me? Detail-oriented and highly organized | Fast learner with minimal supervision needed | Clear communicator with strong follow-through | Trusted with sensitive data and customer interactions.
If you’re looking for a dependable VA who treats your business like her own, let’s connect.
Send me a message and tell me how I can support you.
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Portfollio link: -----------nva.site
