I started off as a customer service rep for huge brands such as PayPal, T-Mobile, and Netgear. It was fun and challenging but never boring since you get to talk to a lot of different people in just one shift.
Then I joined Amazon Seller Support, yes, the one most Amazon sellers hate because they made selling on Amazon harder than it already is. But tell you what, it's not that bad before when real human do the work in investigating and resolving issues. Then we got replaced by automations and workflows and eventually we lost our jobs. The metrics got replaced from being seller-centric to just all about Amazon's profit.
And that's why I am here! My goal is to provide real and quality service to Amazon sellers. I specialize in listing troubleshooting, Account Health maintenance, and everything Seller Central except PPC. But I always highlight my expertise in getting reimbursements. I en----------- it. The satisfaction of getting money off from Amazon offsets the frustration we feel with all the fees they charge.
My methods aren't something that most agencies do and that's what sets me apart. Let's connect!
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