I started as a phone agent for a Tech account. After one year, I transferred to CS and supported an E-commerce account. I was then promoted as a Team Lead and handled hybrid (phone, email and chat) tea-----------mbers. Three years after I was promoted as a Coach and focused on individual and team performance improvement. I then moved to another company as a Team Lead supporting a delivery app. I was part of the pioneer team, during my tenure I was sent to Mexico and San Francisco to help in inaugurating the account. When I got back I was promoted as an Operations Manager. I handled the newest LOB which focuses on all the social media accounts of the client. After a year I was hired as a Loan Administration Manager in Wells Fargo. My team handled refund and return checks for taxes.
Some of my strengths are as follows:
I am a strong communicator and an excellent collaborator.
I had an extensive experience dealing with customers and I also worked in time sensitive ----------- my previous role as an Operations Manager, I helped the company save money by streamlining processes.
I am a high achiever and was given different awards.
