with a demonstrated history of driving customer satisfaction and strategic partnerships in the BPO and IT-enabled services industry. Currently leading a dynamic team at Booth and Partners, overseeing the success of both direct customer accounts and partner relationships. Adept at developing tailored strategies, fostering long-term customer engagement, and enhancing partner collaboration to ensure mutual success. Strong leader with proven ability to mentor and guide tea-----------mbers, enhance performance through training and development, and implement KPIs to track success. Key achievements include designing and executing dual customer and partner success strategies, optimizing adoption and engagement processes, and defining customer segments to drive personalized approaches. A results-oriented leader with a focus on measurable outcomes, including customer retention rates, upsell success, and partner satisfaction. Adept at leveraging performance data to enhance team output and customer experience.
