Engaging and patient customer service professional with 6 years plus of experience
responding to all types of customer inquiries. Eager to be part of the training management
team and/or subject matter experts team to share my expertise and knowledge, and to
produce and maintain the highest level of customer service ----------- previous roles,
maintained customer retention rate above company average and received positive
customer survey results.
CORE COMPETENCIES
Microsoft Office, Professional phone etiquette, Administrative skills
Additional Skills:
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Strong communication and interpersonal skills to work in collaborative team
environment and management functions
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Knowledge and understanding of customer service engagement/relations
? Active listener with flexibility to modify approach and adapt to customer needs
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Should be willing to work in shifts along with the team
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Product-wise, proactive and focused in metrics
PROFESSIONAL EXPERIENCE
? Active customer service professional with extensive experience and training in
executive decision to manage difficult clients through live call on a phone calls
through call centers.
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Four years of consumer affairs background involving customer relations service in
multiple US based for a medical and benefits related through a phone calls
? A year plus of customer service in live call support and assisting provider services for
medical records and claims.
? A year plus of Telemarketing service through phone calls assisting and providing
compensation details (mortgage/loan/credit cards)
