Professional Summary
Strong Interpersonal and Relationship-Building Skills
Excellent Written and Verbal Communication Skills
Computer Literate and Proficient in Various CRM, Sales, and Customer Service Platforms
Results-Oriented Professional with Extensive Experience in Customer Success, Sales, Account Management, and Leadership
Current Role:
Customer Success Manager – Focused on client retention, customer satisfaction, relationship management, account growth, and ensuring customers achieve maximum value from products and services.
Professional Experience:
BPO Sales Team Lead (1 Year) specializing as a Sales Coach
BPO Point of Contact (POC) Team Lead with Customer Service Leadership Experience
BPO Customer Service Representative
Customer Sales Service Specialist
Inside Sales Specialist handling the APAC Region
Client Account Representative for Manulife / John Hancock
Freelancer for US Health Insurance, specializing in General Billing and Patient Front Desk Support
Freelancer with Sales and Publishing Experience
For a more detailed overview of my qualifications, accomplishments, and work history, I would be pleased to share my comprehensive CV upon request.
