I have 10+ years of experience in the BPO industry, including serving as an Operations Supervisor, along with hands-on experience as a Virtual Assistant providing full administrative support.Experience includes:•??Email and calendar management, daily admin tasks, and customer support• Team coaching, client communication, and service quality management• Certified Xero bookkeeping: invoicing, expense tracking, reconciliations, and basic reports• Basic social media management and Canva graphic designI’m highly organized, dependable, and comfortable working independently or in fast-paced team environments.Tools:• Microsoft Office / Google Workspace• Communication tools• Canva• XERO• Social Media• Power BI, Zendesk, Parachute, EMA, Klara• ZoomIf you feel my experience is a good fit for your needs, I’d love to connect and discuss how I can help. Please don’t hesitate to reach out.
