Experienced and performance-driven Customer Service and Quality Analyst professional with over 6 years of expertise in high-volume support environments, including Amazon and global BPOs. Proven track record in delivering exceptional customer experiences through efficient ticket handling, dispute resolution, and process improvement. Adept in auditing, data analysis, and driving quality initiatives to meet key performance indicators (PRR, RAP, AHT, etc.). Known for clear communication, strong analytical thinking, and a proactive approach to team and customer support. Committed to continuous improvement and operational excellence in fast-paced, customer-focused environments.
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