A proactive IT Support Specialist with a strong passion for technology and continuous learning. I bring hands-on experience in desktop support, systems administration, and network troubleshooting across academic, government and BPO environments.
Skilled in Microsoft 365 (Exchange Online, Entra), Active Directory, Group Policy management, and endpoint security, I handle both Level 1 and Level 2 support — from user account provisioning and password resets to advanced AD/GPO configurations and VPN setup (Cisco AnyConnect).
I am also proficient in hardware and software troubleshooting, with working knowledge of PowerShell scripting for basic automation tasks. My experience includes deploying network devices such as Cisco Meraki and Ruckus Unleashed access points, along with hands-on use of ITSM platforms like osTicket and RMM tools such as Tactical RMM.
With a solid background supporting educational institutions, government and corporate IT operations, I focus on ensuring secure systems, minimal downtime, and efficient user support.
