Hi! I'm Joshua, a Customer Support Specialist/Virtual Assistant with 7+ years of experience supporting global customers in e-commerce (Shopify), SaaS, gaming (Xbox/Microsoft), airline accounts, and technical support.
I can handle chat and email support, manage Shopify orders (tracking, fulfillment, cancellations), process refunds/returns/replacements, and ensure customers receive quick and professional resolutions. I'm known for fast response time, clear communication, and being dependable in long-term roles.
What I can help you with:
Customer Support (Chat/Email/Outbound when needed)
Shopify Order Management & Fulfillment
Tracking and Logistics Follow-ups
Refunds, Returns, Replacements + Return labels
Escalation handling and customer retention
Social media engagement + lead support
Data entry, reports, Excel/Google Sheets tasks
Tools I use:
Shopify | Zendesk | Freshdesk | Gorgias | Re:amaze | LiveChat | Crisp | Slack | Trello | Notion | ClickUp | Salesforce | Amadeus | Kustomer
Available for long-term work | Can work PH/US hours | Stable internet + reliable PC
I'm looking for a stable long-term remote job where I can contribute to your business success.
Verified
