I bring over 8 years of customer service experience across various industries and 4 years of progressive responsibility as a Customer Service Representative and later Assistant Operations Manager in a rental company. In these roles, I gained extensive experience in handling client inquiries, managing high volumes of calls and, setting and confirming appointments, and supporting clients through the leasing and booking process. As an Assistant Operations Manager, I also coordinated with cleaners and maintenance teams to ensure timely unit turnovers, resolved issues efficiently, and oversaw day-to-day operations to maintain service quality. This blend of customer-facing experience and operational management has strengthened my communication, organizational, and problem-solving skills, making me highly adaptable and effective in fast-paced environments.
Core Skills & Competencies
Customer Service Excellence
Project Planning & Execution
Certified Bookkeeping & Financial Reporting
Team Leadership & Collaboration
Process Improvement
Client Relationship Management
Time Management & Multitasking
Problem-Solving & Decision-Making
Communication & Interpersonal Skills
Verified