Detail-oriented aviation and customer support professional with a Bachelor of Science in Air Transportation and hands-on experience in flight operations, dispatch coordination, flight following, and real-time trip monitoring within a general aviation environment.
Experienced supporting turboprop and helicopter operations including King Air 360, Robinson R44/R66, Bell 505, Bell 429, and Airbus EC130/H130 aircraft. Skilled in flight planning support, weather analysis, METAR/NOTAM interpretation, operational coordination, and maintaining accurate trip documentation.
In addition to aviation operations experience, I bring several years of customer support experience handling voice, email, and chat support for US, Canada, and Australia-based clients in fast-paced remote environments. I am experienced in managing real-time updates, multitasking across communication channels, and maintaining professionalism during overnight operations.
Core strengths include:
• Flight Following & Trip Monitoring
• Customer & Owner Support
• Dispatch Coordination
• Real-Time Operational Monitoring
• Professional Phone & Email Communication
• CRM Documentation & Data Accuracy
• Situational Awareness & Multitasking
• Remote Overnight Operations Support
I am currently seeking remote opportunities in aviation operations, owner services, customer support, dispatch support, and flight coordination roles.
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