With more than 10 years working with the BPO industry specializes customer service engagement, and competence as a team leader, back-office support for both voice and non-voice. I am highly motivated and self-starting individual. I have become a team leader and source of having a quality team for the company that I had been working to expand and to meet the target.
One of my main strengths is providing in-depth strategy and action plan on how to manage, use resources and see good results.
Also working together with the clients to discuss and to make sure what we have is still within the guidance and scope of the business. Consistent in assisting the tea-----------mbers as they successfully address issues or complains as well as maintaining communications to be guided accordingly.
I aim to leverage my expertise in the business operations, project management, team development and client relationship. As a former customer service representative and team leader, along with my capabilities, drive to perform in a daily task and experience working together with multiple clients and customers of course to achieve the goals to be meet. Aiming to apply my background and knowledge in customer service relations, sales and team development as a freelance and create engaging business on various projects.
