Experienced Call Center Team Manager with over 12 years of experience in managing and training teams of customer service representatives specialized in banking vertical and motor claims insurance. Skilled in developing and implementing strategies to improve customer satisfaction and increase sales revenue. Proven track record of exceeding performance targets and delivering high-quality customer service.
Key Skills:
? Communication and interpersonal skills
? Time management and prioritization
? Training and development
Professional Experience:
? Leadership and team management ? Customer service and escalations
? Data analysis and reporting
Verified