I have 10 years solid and intensive experience in a customer service (BPO) in both financial and travel account. I started as an agent and became a team lead since 2017 up to the present. I was once a team lead for a travel account (Airbnb) and currently as a team lead for a retail account (Nestle Waters).
With my experience, I am capable in managing people, multi-tasking and responsible in looking after my subordinates while doing the best of my ability in hitting the target as a team and I want to share those best practices to my future client.
Currently, I am looking for a part-time job to gain experience in VA world and planning to make it full time soon.
