Customer-focused Virtual Assistant with 19 years of experience supporting SaaS, e-commerce, and enterprise customers across technical support, order/warehouse management systems, and client onboarding. Proven ability to troubleshoot complex issues, collaborate cross-functionally with developers and product teams, and guide clients through smooth onboarding experiences. Skilled in CRM management, appointment setting, and inventory/e-commerce operations, with a strong record of accuracy, adaptability, and clear communication. Comfortable working independently in fast-paced, remote environments while maintaining high service standards.
