With several years of experience across accounting, quality assurance in the BPO industry, and as a virtual assistant, I’ve developed a strong foundation in both technical and administrative support roles. My background in accounting includes handling day-to-day financial transactions, reconciling reports, and ensuring accuracy in data entry and analysis.
As a Quality Assurance Specialist, I’ve worked closely with operations teams to monitor performance metrics, implement process improvements, and maintain high standards of customer service in fast-paced BPO environments. My attention to detail and ability to give constructive feedback helped enhance overall team performance and compliance.
In my role as a Virtual Assistant, I’ve supported clients with calendar management, email correspondence, data organization, and various administrative tasks. I pride myself on being reliable, adaptable, and tech-savvy, with experience using tools like Google Workspace, Microsoft Office, and Pipedrive & CRM tool.
