Results-driven professional with over 3 years of experience in the Business Process Outsourcing (BPO) industry, including over 1 year in a Team Lead role. Possesses a strong background in customer service, accumulating a total of several years of hands-on experience. Additionally, brings 4 years of expertise in maritime management and shipping line -----------w seeking to leverage my diverse skill set and passion for providing exceptional service to transition into a career as a Virtual Assistant.