Detail-oriented Virtual Assistant and Customer Service Specialist with 11+ years of experience in BPO and remote support environments. Skilled in customer service, administrative support, quality assurance, and technical troubleshooting across email, chat, and phone channels.
I have supported international clients in the U.S., UK, and Australia, handling customer inquiries, account concerns, process improvements, and quality audits. My experience also includes content moderation and coaching teams to maintain high service standards.
I am known for being reliable, detail-oriented, and proactive, with a strong focus on delivering excellent customer experiences and ensuring operations run smoothly.
Open to remote opportunities in Virtual Assistance, Customer Support, and Quality Assurance.
CV - hire me :) - -----------
