Customer Support Specialist | Retail & Gaming Industry
I'm a Customer Support Representative with 7 years of experience delivering fast, reliable, and customer focused service. I’ve spent 4 years supporting an e-commerce retail business and 3 years in the gaming industry, helping customers resolve issues quickly while creating a positive experience with every interaction.
Gaming Customer Support (3 Years – Game Account & Player Support)
-Assisted players with account-related issues, gameplay inquiries, troubleshooting, and purchase support
-Managed ban appeals and policy enforcement
-Provided clear, empathetic, and engaging player support
-Specialized in handling high-volume support tickets with efficiency
Retail Customer Support (4 Years – Health & Wellness Industry)
-Handled customer inquiries, order processing, and issue resolution
-Managed refunds, returns, and escalations
-Provided support via Zendesk, Freshdesk, Shopify, and Amazon
-Ensured a seamless shopping experience and high customer satisfaction
Passionate about delivering excellent customer experiences, solving problems, and ensuring customer retention across both industries.
