I worked in a BPO company for more than 5 years. I started as a Technical Support assisting customers from the UK and New Zealand then later as a Customer Service Representative for an Australian account. I can do multiple tasks at a time and I'm well-experienced when it comes to answering customer's concerns over the phone, via email and chat.I'm a fast learner, always willing to accept training and learn new things that will help me provide excellent service and support.These are the skills that I can say I am an expert of:- Customer Service- Quality Focus- Clear and Honest Communication- Empathy and Compassion- Problem Solving- Documentation Skills- Listening- Phone Skills- Resolving Conflict- Analyzing Information - Multi-tasking- Data Entry in Word, or Google Docs- Internet Research- Typing- Email Management/Filtering- Ability to provide resolution to any product or service problems by identifying customer's complaint and at the same time discovering the cause of the problem- Expediting amendment or correction as well as following up to assure resolution.- Contributes to team effort by sharing best practices and succeeding related results as needed.- Manages customer records by updating account information.- Invites potential customers by answering product and service questions.- Recommending information about other products and services.I'm looking forward to sharing my knowledge and skills for the growth of a hard-driving company.
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