Headline: Chargeback & Fraud Analyst | Dispute Resolution Specialist | 12 Years Experience (Visa, Mastercard, PayPal, Stripe)
Profile Description:
Results-driven Chargeback & Fraud Analyst with almost 12 years of experience in dispute resolution, fraud prevention, and chargeback management within the financial services and e-commerce sectors. I help merchants and payment platforms recover revenue, reduce chargeback ratios, and protect against fraudulent transactions.
Over the course of my career, including senior roles at Visa Philippines Business Processing Center Corp. and Teleperformance, plus freelance chargeback consulting, I've:
Reviewed and resolved 100+ dispute and chargeback cases with a 95% resolution compliance rate and 85%+ dispute win rate
Authored evidence-based rebuttals for Visa, Mastercard, PayPal, and Stripe, recovering an estimated 30% more in disputed revenue
Recovered approximately $50,000 in previously uncontested chargebacks through strategic case analysis
Reduced chargeback ratios by 20% and recurring chargeback cases by 25% through root-cause process improvements
Built a centralized dispute tracking system that cut missed deadlines by 40%
Trained merchant staff and mentored junior analysts on evidence gathering and representment strategies
Core Skills: Chargeback Management | Fraud Detection & Prevention | Dispute Resolution (Visa/Mastercard) | Risk Assessment & Mitigation | Evidence Gathering & Rebuttals | Regulatory Compliance | Data Analysis & Trend Reporting | Revenue Recovery Strategies
Tools & Platforms: Visa Resolve Online, PayPal, Stripe, Shopify, Zendesk, Freshdesk, Asana, MS Office Suite, Slack, Outlook, MS Teams
Certifications: Visa Dispute Resolution Certified Professional, Visa Certified Associate (Visa Inc.)
I'm looking for remote opportunities where I can apply this expertise to protect revenue, streamline dispute operations, and improve win rates for your team.
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