I am a Patient Support and Lead Management Assistant with 5+ years of experience supporting US-based healthcare and billing teams. I specialize in patient scheduling, insurance verification (EMR/patient record systems), and billing and claims resolution. I use Zendesk, Intercom, OpenPhone, and Zapier daily. Available for full-time remote work, flexible across US time zones.
Daily work involves handling 30-50 inquiries across chat, email, and phone while maintaining HIPAA-compliant documentation. As an Executive Assistant, outbound follow-up sequences for calendar, payroll, and dispatch operations are managed end-to-end, ensuring zero missed contacts — the same discipline applied to lead follow-up. New CRM and web-based tools, including HubSpot and Trello, are picked up quickly.
Patients reaching out via live chat and email get first-contact resolution on insurance discrepancies and refund requests whenever possible. Voice, chat, and email queues are managed simultaneously without sacrificing accuracy across EMR systems, and billing or claims issues get resolved independently before providers need to step in.
Minimal supervision is the norm, not the exception — a client address database was restructured independently after spotting inefficiencies, and billing errors get traced back to their source rather than escalated on first contact.
If your company or agency needs a patient support or lead management specialist who can hit the ground running with minimal onboarding, this is the hire you're looking for.
