My commitment, focus, and ability to effectively manage multiple tasks have been evident throughout my career. I dedicated four years to the BPO industry as a Customer Service Representative, where I developed strong client service, communication, and retention skills. I then spent two years as a Payroll Senior Analyst, specializing in managing US payroll accounts and supporting payroll, accounting, tax filing, and banking-related client concerns.
Afterwards, I embraced the role of Executive Administrative Assistant and Account Manager, where I continued to grow my expertise in client support, operations, financial administration, payroll coordination, and account management. Over the years, I have progressed into Operations Management, overseeing daily operations, supporting Account Managers, monitoring client growth, churn, and retention, and managing a large portfolio of client accounts across different industries and countries.
My proficiency extends across various tools and platforms, including Xero, HubSpot, ActiveCampaign, Trello, Ignition, RUN Powered by ADP Payroll, Google Workspace, Microsoft Office, Slack, Zoom, Freshdesk, Clockify, and other business systems. Working under pressure, independently, and with minimal supervision reflects my professional discipline and adaptability.
I consistently prioritize accuracy, accountability, high-quality work standards, and timely completion of tasks while maintaining strong client relationships and contributing to business growth, operational efficiency, and client satisfaction.
