Operations & Business Analysis Professional | Turning complex business problems into practical solutions through structured analysis, operational excellence, and data-driven decision-making.

I am an operations and client success professional with over 20 years of experience supporting U.S.-based businesses across customer service, operations, quality assurance, and business analysis.

I specialize in turning discussions into action by coordinating teams, tracking commitments, maintaining accurate data, and ensuring clients consistently move toward their goals. I enjoy bringing structure to complex work, keeping multiple priorities organized, and making sure nothing falls through the cracks.

My experience includes client success, operational reporting, stakeholder management, executive communications, project coordination, process improvement, customer experience analysis, churn-risk evaluation, data integrity validation, and cross-functional collaboration.

I approach every challenge with curiosity and ownership—understanding the business problem, validating the available information, identifying root causes, and helping teams make informed decisions that improve both operations and the client experience.

I believe strong client relationships are built through clear communication, accountability, organization, and consistent follow-through.