Operations Manager II with more than 14 years of BPO experience in multi-departments ranging from new-hire support to operations handling. Equipped with added expertise in client relations championing the current program to a perfect 10 on VOC (voice of the client) survey. Awarded as a bonafide member of the exclusive and prestigious President’s Club 2023 where only 1% of the total organization’s population is recognized.
Adept in ensuring client needs are met, goals are achieved while ensuring great relations between Operations and Business partners.
Key Skills:
- Proven track record on leadership and people skills (latest Disc profile: Influential & Driver)
- Outstanding history in terms of building client relations (perfect 10 on last VOC)
- Good command of the English language in reading, writing and speaking.
- Can navigate and use Microsoft Word, Excel, Windows, Canva and Powerpoint
- Quick adaptability to any work environment.
Recent Honors and Awards:
- CNX President's Club PH 2023 Awardee (Feb 2023)
- CNX Elite Rockstar Top Performer (Dec 2022)
- CNX Unsung Hero Awardee (Feb 2021)
