Results-driven Virtual Assistant and Administrative Support Professional with 3+ years of experience in customer service, client communication, email and call handling, scheduling, data entry, and record management. Experienced in supporting legal and customer service operations in fast-paced environments while maintaining professionalism, accuracy, and strong attention to detail.
Currently working as a Virtual Assistant for a U.S.-based law firm, handling client inquiries, managing referral cases, maintaining records, coordinating with partner firms, and supporting daily administrative operations. Skilled in multitasking, workflow management, follow-ups, CRM systems, and providing excellent customer support through phone, email, and chat.
Strong background in customer service and sales support with experience resolving concerns, handling complaints, monitoring case updates, and maintaining positive client relationships. Reliable, organized, and committed to delivering high-quality work while meeting deadlines and maintaining confidentiality.
Skills include:
• Virtual Assistance & Administrative Support
• Email & Calendar Management
• Data Entry & Record Maintenance
• Customer Service & Client Communication
• CRM & Multi-line Phone Systems
• Scheduling & Follow-ups
• Complaint Resolution
• Time Management & Multitasking
• Team Collaboration
Fluent in Filipino and conversational in English.
Verified
