Hi! I’m Kim, a reliable and detail-oriented General Virtual Assistant with strong experience in healthcare support, insurance verification, and administrative operations.
I have over 3 years of experience in Prior Authorization and nearly 2 years in Verification of Benefits (VOB), working with physical therapy and behavioral health clinics. I am highly experienced in:
• Insurance eligibility and benefits verification (PPO, HMO, Medicare, commercial plans)
• Calling insurance companies for eligibility, benefits, and claim follow-ups
• Prior authorization submission and tracking
• Using insurance portals such as Availity, ClaimMD, and payer websites
• Reviewing deductibles, copays, coinsurance, visit limits, and out-of-pocket details
• Clear documentation in EMR/EHR systems
In addition to healthcare support, I have experience as a General Virtual Assistant and Social Media Manager, where I handled:
• Appointment scheduling and calendar management
• Email and CRM management
• Social media content creation and posting
• Basic SEO and website updates
• Customer support (email and chat)
• Data entry and reporting using Google Sheets and Excel
I am organized, proactive, and comfortable working with U.S. clients. I take pride in my attention to detail, professionalism, and ability to meet deadlines. I am a fast learner, adaptable, and committed to delivering quality work consistently.
If you’re looking for someone dependable, experienced in healthcare operations, and ready to grow with your business long-term — I would love to support your team.
Let’s work together!
Verified
