Healthcare operations professional with 15 years of combined experience, including over 8 years in a U.S. healthcare BPO environment supporting high-volume U.S. healthcare insurance claims and operations. Experienced in healthcare claims review, insurance documentation validation, billing information review, and HIPAA compliance, complemented by 5 years of virtual assistant experience supporting global companies and individual clients remotely. Recognized for consistently meeting quality and productivity targets while ensuring accuracy, confidentiality, and compliance in fast-paced environments. Immediately available and fully remote-ready.
Core Skills
Healthcare Operations & Insurance:
• Healthcare Claims Processing
• Insurance Verification (Eligibility & Benefits)
• Claims Documentation Review
• Supporting Documentation Review
• Claims Data Validation
• Billing Information Verification
• Insurance Documentation Review
• ICD-10, CPT & HCPCS Code Validation
• Healthcare Customer Service
• HIPAA Compliance
• Healthcare Transaction Processing
• Healthcare Documentation Review
Virtual Assistance & Administration:
• Administrative Support
• Email & Calendar Management
• Document & Records Management
• Workflow Coordination
• Research & Reporting
• CRM Data Entry
• Data Accuracy & Quality Assurance
Tools & Platforms
• Microsoft Office (Excel, Word, PowerPoint)
• Google Workspace
• CRM Systems
• Insurance Claims Processing Systems
