Banking and Finance graduate from the Polytechnic University of the Philippines - Manila working in the BPO industry for almost 7 years - both for voice and chat retention.Assigned to handle and currently teach new hires, focused on training and consistent improvement.Also does upskilling for Subject Matter Experts (SMEs), including Quality Assurance auditing, participating in update for Training materials. She also does Operations Validation interviews for new applicants, and is involved in the Rewards & Recongnition (RnR) Committee which focuses on performance hype ----------- the future, looking forward to widening horizons and pursuing a degree in Law or a Masters Degree in Management to have additional knowledge in team handling. Flexible in learning new skills.
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