I have been in the BPO industry for more than a decade. I started as an agent and worked my way up to being a trainer for 4 yrs. and then a team manager for 4 years, took. All of my experiences from being a customer service representative, to a community moderator and technical support are from one of the largest online retailer companies in the US. I took the role of an HR practitioner as well which enabled me to hone my people skills and retain employees. I can say that I am a jack of all trades.
