Results-driven automation specialist with 2+ years of experience supporting a Philippine based start-up software development company with workflow creation, email marketing, and product management. Proficient in Google Workspace, GoHigh Level, project management tools, CRMs, and automation platforms like Zapier and Make. Known for being an adaptable and reliable product lead who manages 4 custom-built systems.
Skills:
• Product management
• Workflow creation/automation
• Document creation
• System Integration
• Appointment scheduling
• Email management
• Calendar Management
• Data entry and CRM updates
• Customer support and follow-ups
• Lead generation and research
• Form Creation
Tools:
• GoHigh Level
• Jotform
• MailChimp
• Google Workspace
• ClickUp
• Notion
• Hubspot
• Canva
• ActiveCampaign
• WordPress
• Zapier
• -----------
• Microsoft 365
• Calendly
PROFESSIONAL EXPERIENCE
• Assistant Product Manager
Southern Convergence Technologies Corp | October 2025 - Present
- Managed workflow creation and updates for 2 old systems to comply with the client’s policy and document process.
- Manage a 4-man team during the system development contract, ensuring deliverables are submitted as scheduled.
- In charge of client communication, translating their ideas into a working system, and providing updates with the current progress.
- Manage the document creation of 2 systems, such as system manuals and accomplishment reports.
- In charge of QA testing for deliverable features, ensuring no bugs during deployment.
- In charge of training the trainer of the client, ensuring system information and navigation are passed down to users correctly.
- Provided support to clients by providing recommendations and suggestions for feature ideas they are unable to explain.
Customer Success Representative
Southern Convergence Technologies Corp | January 2023 - October 2025
- Provided customer support for 17 local government agencies for 2 different website-based systems for around 2 years.
- Monitoring user experience for both handled systems, ensuring minimal downtime.
- In charge of documentation creation in compliance to system completion.
- In charge of user onboarding, training, and retraining, ensuring all users have awareness of policies and compliance of the agencies.
- In charge of client communication all throughout the process of contract.
• Medical Virtual Assistant
KCCS BPO | February 2022 - September 2022
- In charge of patient and guardian’s communication for appointment scheduling.
- Medical scribe during the patient’s doctor appointment with 10+ patients in a day.
- In charge of updating a minimum of 10 patient information in the EHR system daily, ensuring accurate data updates are found during the appointments, including the medication prescribed and new health results.
- In charge of sending 10+ daily emails to guardians or patients in regards to the upcoming appointment schedule, appointment results, billing, and prescription/s.
- Provided support for sending 20+ patient results to facilities through fax.
- In charge of creating new patient accounts within the EHR system, in preparation for an upcoming doctor's appointment.
- Provided support to the doctor through Zoom by informing her of the previous medical issues of the patient before and during the appointment.
TECH PROFICIENCY
Productivity & Admin: Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft 365, Notion
Communication: Slack, Zoom, Google Meet, Loom, Calendly, WhatsApp, Fb Messenger, Viber
CRM & Marketing: HubSpot, Mailchimp, GoHighLevel
AI & Automation: ChatGPT, Grammarly, Zapier, -----------
Design & Content: Canva, CapCut, Figma (basic)
Project Management: Asana, Trello, ClickUp, -----------
EDUCATION
Undergraduate Studies in Information Technology
University of Cebu - Lapulapu-Mandaue Branch | [Mandaue City, Philippines] | 2017
CERTIFICATIONS
- Branding & Brand Management - Udemy - 2024
- Executive_Business_Assistant - Udemy - 2024
- Product Prioritization Micro-Certification (PPC) - Product School - 2026
- Google Workspace
- HubSpot Academy
- Notion Essentials
REMOTE WORK READINESS
Internet: Primary: Converge Fiber 60 Mbps | Backup: Smart 5G mobile hotspot
Power Backup: Power Station (5 hour backup) | 20,000 mAH Powerbank (2 hour backup)
Equipment: Lenovo ThinkPad | Dual monitors
Workspace: Dedicated home office | Professional video-call background
Availability: Full-time | Flexible across US (EST/CST), UK (GMT)
LANGUAGES
English: Fluent
Filipino: Fluent
