Hi, my name is ----------- -----------, but you can call me Malou. I have over a decade of experience in the BPO and VA industries. In my recent role as an Executive Assistant for a buyers agent company in Brisbane, Australia, I handled due diligence reports, client agreements via Docusign, database updates, blog creation, and social media engagement.
I also worked as a Virtual Assistant for various project-based tasks, assisting sales teams with lead generation and data mining. Additionally, I served as a Legal Assistant for a law firm, managing investigations, drafting documents, and handling client communications.
As a QA for Real Estate VAs, I conducted call monitoring, coaching, and calibration sessions. My background includes customer service, financial advisory roles at JPMorgan and Citibank, and proficiency in Google Docs, Excel, CRM systems, photo/video editing, and technical support.
With my extensive experience, attention to detail, and self-motivation, I am confident in my ability to excel in any role.
+Excellent English communication skills include active listening, reading, writing, speaking, and comprehension.
+Skilled critical thinker who can make fast decisions and solve problems as they arise so that companies do not lose operation time and fall behind on work schedules.
+A highly organized individual who keeps meticulous records and manages my own time and the time of others well.
Verified
