I am a reliable and detail-oriented Virtual Assistant with experience in Customer Support, Shopify Store Management, CRM & Operations, Lead Generation, Outreach, and Social Media Management. I have supported e-commerce brands by handling email, chat, and social media inquiries; managing refunds, returns, chargebacks, and dispute resolution; tracking shipments; and coordinating with suppliers to ensure smooth order fulfillment.
I am experienced in maintaining Shopify admin dashboards, updating customer records, managing order tracking, organizing reports, and supporting backend operations. I also conduct online research, build targeted lead lists, identify decision-makers, and assist with structured outreach and follow-ups.
My tools include Shopify, Microsoft 365, Google Workspace, Meta Business Suite, Canva, Trello, Asana, and AI-powered tools for workflow efficiency. I also have training in Project Management, SEO, Bookkeeping, and Generative AI.
I hold a Bachelor’s degree in Electronics Engineering, which strengthens my analytical thinking, organization, and process improvement skills. I follow instructions carefully, work independently, and meet deadlines consistently.
If you need a dependable VA who understands e-commerce operations, customer support systems, CRM management, and structured workflows, I’m ready to help your business grow.
