Overview
I am a BSIT graduate with over a decade of experience in technical support and staff training. I help businesses manage their online presence by resolving complex technical issues and providing top-tier customer service.
Technical Expertise:
Website Support: Expert in WordPress, Wix, HTML/CSS, and WooCommerce.
Domain Management: Specialized in DNS, SSL certificates, and hosting troubleshooting.
POS Support: Technical experience with payment devices, registers, and KDS.
Tools: Proficient in Salesforce, JIRA, Confluence, and FileZilla.
Why Hire Me?
Proven Leadership: I have led onboarding and trained multiple waves of technical support agents to meet rapid deadlines.
Bilingual Communication: Fluent in English (C1) and Native Tagalog.
Proactive Support: I focus on identifying issues before they escalate to ensure a smooth user experience.
I am ready to help you streamline your technical operations and support your customers effectively.
