I am a customer service professional who has a 7 year experience in the BPO industry, 6 of which as a supervisor. As a customer service rep, I respond to customer queries through emails and chats. As a customer service supervisor, I am responsible in performing administrative tasks e.g., preparation of weekly and monthly reports, monitor and coach subordinate’s performances, respond and provide assistance to queries and performs other related functions. After my customer service career, I ventured to virtual assistance and got into a Property Management company where I work as a Field coordinator
