I have over 12 years successful experience in Business Process Outsourcing focused on technical support and customer service with recognized strengths in Service Delivery, Account Management, Performance Management, Project Management, Process Improvement and Employee Engagement.
I am highly adept in troubleshooting computer systems and was able to apply this skill as a technical support representative in Telus supporting Dell Computers Inc. Was able to further my career as a Resolution Specialist which enabled me to hone my leadership skills. Furthered my leadership skills by landing a Team Supervisor post in Sutherland where I expanded my skills in customer service field and at the same time developing my people management skills. Eventually promoted to Account Manager with extensive experience in different Lines of Business (Financial and Retail Accounts) across different channels (Customer Service Voice, Inbound Sales, Chat, Back Office). Further developed my Management Skills as Senior Operations Manager by full exposure on Client Management, Strategic Planning, Performance Management and Workforce and Capacity Planning.
