I am a customer service and dispatch professional with over three years of experience in dispatching, scheduling, client communication, and resolving service-related issues. In my most recent role as a Dispatcher and Appointment Setter for an Air Duct and Construction company, I coordinated daily with technicians, project managers, and clients to ensure efficient service delivery, timely scheduling, and smooth workflow operations.
My experience includes managing appointment calendars, dispatching field technicians, monitoring job progress, handling customer inquiries, and ensuring clear communication between customers and internal teams. I am skilled in handling calls, live chats, and email outreach with professionalism and clarity while maintaining a high level of customer satisfaction.
I am proficient in using tools such as WhatsApp, Google Workspace, and Workiz or Housecall Pros and CRM, and I bring strong organizational skills, attention to detail, multitasking abilities, and a commitment to providing excellent support to both clients and tea-----------mbers. My ability to manage schedules, coordinate resources, and resolve issues efficiently makes me a valuable asset in customer service and dispatch operations.
