I am an IT professional with over 6 years of experience in Network Operations Center (NOC) environments and Managed Service Providers (MSPs), providing reliable technical support for US-based clients. I have extensive experience working after-hours US shifts and thrive in fast-paced environments where I can work independently with minimal supervision.
My background includes monitoring and managing critical IT infrastructure, handling P1/Priority 1 incidents, coordinating with internal teams, external vendors, and ISPs to ensure timely resolution, and maintaining high service availability. I am experienced in incident management, problem management, post-mortem documentation, and escalation procedures.
I am proficient with Microsoft 365, Active Directory, ServiceNow, LogicMonitor, SolarWinds, PagerDuty, Cireson, Kaseya, LiveConnect, PowerShell, Power Automate, and Microsoft Copilot. I also have hands-on experience with user onboarding and offboarding, email administration, account management, monitoring systems, automation, and DevOps support.
I am highly organized, detail-oriented, and committed to delivering excellent customer service while maintaining operational efficiency. I continuously seek opportunities to improve processes through automation and proactive monitoring, helping reduce downtime and enhance service quality.
If you're looking for a dependable IT professional with strong MSP and NOC experience who can quickly adapt, solve complex technical issues, and support your business with professionalism and reliability, I would be a valuable addition to your team.
