Hi, I’m Edel! I’m a detail-oriented and reliable Virtual Assistant with over 3 years of experience in administrative support, multi-channel customer service, backend operations, and e-commerce support. I also have 8 years of ESL teaching experience in both online and face-to-face settings, which has strengthened my communication skills, cultural awareness, adaptability, and ability to build positive relationships with clients from diverse backgrounds.
Backed by a Bachelor of Arts in English, I specialize in providing clear, professional, and empathetic support while helping businesses stay organized and efficient. I am experienced in managing day-to-day operations, handling customer concerns, and supporting teams with accuracy and attention to detail.
My expertise includes:
- Administrative Support
- Customer Support (Email, Chat, and Calls)
- Data Entry and Web Research
- Email Handling and Inbox Management
- Order Processing and Fulfillment
- Ticket Management
- Order Tracking and Refund Processing
- CRM Support and Customer Communication
- Proofreading and Accuracy Verification
- Transcription
- Manual Copy-and-Paste Tasks
- Basic Video and Photo Editing
I also have experience using the following tools and platforms:
- Slack | Skype | Zoom | Telegram | WhatsApp
- Microsoft Office Suite
- Google Workspace (Docs, Sheets, and Slides)
- Canva
- Kustomer
- NetSuite
- Notion
- SweetProcess
- Loom
- Zendesk (Basic Knowledge)
- Gorgias (Basic Knowledge)
- Asana (Basic Knowledge)
I am highly adaptable, quick to learn new systems, and committed to delivering accurate, high-quality work. I take pride in being dependable, proactive, and easy to work with. My goal is to help clients save time, improve workflow efficiency, and deliver excellent customer experiences.
I look forward to working with you and contributing to your business success!
Verified
