Results-driven Operations and Client Support Professional with nearly 10 years of BPO
experience since 2015, specializing in case management, customer service, technical
support, and data operations. Currently a Senior Operations & Case Management Specialist
at Alorica, managing client cases, customer concerns, and records management using
Salesforce.
Provides part-time Virtual Assistant support in payroll processing (Gusto), bookkeeping
(QuickBooks), invoicing, payment tracking, and administrative operations. Recognized for
strong communication, attention to detail, and consistent delivery in fast-paced and remote
environments.
Verified
