I have 13 years of experience in the BPO industry, specializing in technical support across voice, chat, and email channels. I am currently supporting an e-commerce account, providing customer assistance through chat and email.
Before my current role as Operations Supervisor, I served as a Product Trainer for nearly five years, where I was responsible for onboarding new hires, delivering product and process training, and helping employees develop the knowledge and skills needed to succeed in their roles.
