I worked in BPO Industry for more than 8 years where I have honed my ability to handle various customer inquiries, resolve complaints, and provide accurate information. My previous roles have allowed me to develop strong interpersonal skills, enabling me to build rapport with customers and ensure their satisfaction. I possess a solid understanding of e-commerce industry and payment platforms, which has proven invaluable in effectively addressing customer concerns and providing appropriate solutions. I am adept at utilizing customer service software systems and am comfortable handling high call volumes, emails, and live chat interactions.
