Hello! Thank you for visiting my profile. I recently graduated with a degree in Business Administration majoring in Marketing Management. While studying, I also worked full-time as an ESL teacher to Japanese students online and later on became a customer service representative handling over 500 calls every day under a financial and banking account based in Georgia, USA. This job, allowed me to handle calls with confidence while maintaining a good rapport.
Apart from that, I have 2 years of experience as an administrative assistant. So far, I’ve primarily been supporting senior management in a busy corporate setting. My current role involves handling a wide range of administrative tasks, from managing calendars, cold calling, appointment setting, lead generation, and coordinating meetings to preparing reports and handling correspondence.
Everything I went through was a hands-on experience that taught me a lot about what makes customers tick and how to meet their needs. Nevertheless, I learned a lot of new strategies to effectively engage with customers and solve problems more efficiently.
Over the years, I've developed my skills both as a Call Center Agent and Virtual Assistant while overseeing operations in a fast-paced startup environment. My role has been integral to streamlining office processes, managing administrative staff, and ensuring seamless daily operations.
SKILLS-Customer Service Representative-Cold Calling-Real Estate Virtual Assistant-Lead Generation Specialist-Account Management-Social Media Marketing-Appointment Setting-Financial Planner
WHY CONSIDER ME?
- Possess strong negotiation and networking skills.- Experience in inbound and outbound calls.-Excellent written and verbal communication abilities.-Capable of adapting quickly to change, managing time well, and being a quick learner.- Meticulous about meeting clients' expectations and deadlines.-Detail-oriented.- Ability to multitask in a fast-paced environment.-Self-motivated and goal-oriented.-Values work ethics and maintains integrity with or without supervision.-Treats everyone with respect and genuinely wants to help improve your situation.
TOOLS-Slack, Zoom, Skype, Ring Central- Microsoft Apps, G-Suite Apps-Zoho CRM, GAF, GoHighLevel-ClickUp. Trello- QuickBooks- Meta Business Suite, Facebook, Instagram- Canva-Asana-Zoiper-Kixie
Feel free to contact me anytime to discuss how we can collaborate to meet all your business needs.
Resume ----------- as Call Center Agent ----------- Recordhttps://drive.google.com/file/d/1GLCUw70IlaS-GuYlCE5-SFZ3NHJQEAt0/view?usp=sharingPortfoliohttps://drive.google.com/file/d/14sOTztlRrXCispXGI-0ezfnnGGFpXXsb/view?usp=sharing
