PROFILE:
A detail-oriented and customer-focused Tech VA with a strong background in providing technical support and managing IPTV services. Experienced in troubleshooting, account management, and utilizing various tools to enhance the customer experience. Bilingual, tech-savvy, and driven to deliver exceptional service. Ready to bring my skills to the next challenge and contribute to a dynamic team.
EXPERIENCE:
Technical VA (IPTV Services)
Digitalizard
July 2024 - March 2025
Provided IPTV support to customers, troubleshooting technical issues related to streaming, connectivity, and account management.
Managed customer inquiries through Zendesk and Salesforce, ensuring timely resolutions.
Used Radmin for remote troubleshooting and Toku for communication with customers.
Collaborated with cross-functional teams to resolve issues and improve the customer experience.
Flatworld Solutions
Aug 2023 - Feb 2024
Managed email inquiries, handling support requests and technical troubleshooting using Zendesk.
Addressed customer issues related to orders, refunds, and general inquiries.
Technical Support Representative
VXI Global Holdings BV
Oct 2022 - Jul 2023
Delivered technical support, diagnosing and resolving hardware, software, and network issues.
Utilized Zendesk for ticket management and support.
Customer Service Representative
IBEX Global, Davao
Aug 2021 - Sep 2022
Handled vendor calls and provided support on device issues, utilizing Salesforce for documentation and tracking.
SKILLS
Team Collaboration
Problem-Solving
Technical Troubleshooting
Multitasking
Customer-Centric Approach
Communication & Leadership
TOOLS & SOFTWARE:
Slack
Zendesk
Salesforce
Radmin
Toku
Microsoft Office Suite
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Google Suite
JIRA
Trello
Asana
Zoom
Adobe Creative Suite
Magento
Einstein360
Cap Cut
Notion
Zoho Mail
Hubstaff
ClickUp
Shopify
EDUCATION:
Bachelor of Science in Information Technology
Aug 2018 - May 2022
Relevant Coursework: Intermediate Programming, Linear Algebra, Probability & Statistics, Game Theory, Applied Econometrics, Calculus 1-3
CONTACT
Brgy. Matina, San Antonio St., Davao City, Davao Del Sur, 8000
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