I've been with BPO Industry for 5 years with multiple program and LOBs handled. I've been a financial associate and fraud analyst for 2 years and transitioned into operations management.
I was a Team Manager for 3 years who handled 20 head count.I am copmassionate about driving process improvement and motivating a team of driven, customer-obsessed associates and team leads.
My Management Capabilities:
- Overall Performance Management
- Developmental Coaching
- Mentorship
- Root Cause Analysis
- Resolution Driven
- Data Analysis
- System Analysis & Design
- Organization of Skeletal Structure
- Cadence Orientation
