Started in the BPO industry last 2005 and gained 2 years of experience as a Customer Service Representative. Worked as a Team Leader for 4 years in a Technical Account and continued my journey as an Operations Manager for 11 years. My whole experience prepared me in my passion to help and develop my people reach their goals. I have also made sure that we meet the organization's long term goals by focusing on client and agent ----------- 2022, I d----------- to lead a program as a Sr Operations Manager who implements, monitor and evaluates the goals, objectives and strategies for operational effectiveness. I was able to work closely with the client being their only vendor to provide them with the services we offer both for calls and back office tasks.
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