My name is ----------- -----------. I am 30 years old from the Philippines.
I am highly motivated and results-oriented professional who bring a unique blend of expertise, creativity, and strategic thinking to every project I undertake. My ability to understand their needs, actively listen, and deliver solutions tailored to their requirements has consistently resulted in positive outcomes and long-lasting partnerships.
V I R T U A L A S S I S T A N T S K I L L SEmail HandlingEmail Marketing
Social Media Management
Social Media Marketing
WordPress Management
Basic Graphic Design (Canva)
Ecommerce Management
Mailchimp
Knowledgeable on the following tools/appsFacebook
Instagram
Youtube
Canva
WordPress
Salesforce
Different conferencing platforms
Tableau
Microsoft 365 Apps
CORPORATE EXPERIENCE
Cognizant Technology Solutions
Senior Process Executive - Content Moderator
May 2019- Present
-Monitor and review content on the platform including complains, access on the account, etc.
-Responsible for reviewing, assessing, and moderating usergenerated content to ensure compliance with established guidelines and policies.
-Make well-informed and consistent decisions regarding content approval, rejection, or escalation based on the guidelines provided, ensuring fair and unbiased moderation.
ARB Call Facilities
Loan Processing | Customer Service | Risk Management | Cold Calling
May 2018 - May 2019
-Generate new leads by conducting cold calls to potential clients.
-Introduce loan products, services, and promotions to potential customers.
-Qualify leads by assessing their financial needs and determining eligibility for loan programs.
Firstsource Solutions Limited
Customer service | Helpdesk Support | Technical Support | Data Entry | Verizon Rapid Delivery
May 2017 - April 2018
-Handle customer inquiries related to Ethernet service provisioning, troubleshooting, and maintenance.
-Collaborate with technical teams to ensure timely resolution of Ethernet service issues and provide updates to customers.
-Assist in coordinating and scheduling service installations and upgrades.
People Outsourcing & Management Consulting Corp.
Duty Free Philippines
May 2016 - May 2017
Sales Assistant | Packer/Checker
-Greet customers warmly and assist them in finding the products they need.
-Provide product information, answer questions, and offer recommendations to customers.
-Verify and validate data for completeness, accuracy, and consistency.
